FAQs

You are required to carry the printout of Tickets (air/rail), Hotel Voucher & Service Voucher as sent by our travel consultant. All the guests are advised to carry a valid Photo ID Proof during the travel; it will be required at Airport & Hotel at the time of check-in. For complete list of documents, check the mail sent by our Travel consultant.

On the service voucher, check for Ground Handling Agency or Local Agent’s contact number. If you are facing any problem during the travel, contact Ground Handling Agency or Local Agent. They will be your first point of contact (24x7). If the issue is not resolved or you are unsatisfied with the response, you can contact our operation’s team or emergency contact number mentioned on the service voucher.

If you are unsatisfied with the services of any our service provider, contact local agent or ground handling agency (contact number mentioned on service voucher). You can also call our operations team to bring this to our notice. We will take up the issue with the service provider.

After you pay the booking amount, our operation’s team will make all the bookings on your behalf. Once we receive the confirmation from Hotel/service provider, we will send you the confirmation voucher through email. All the documents will be sent through E-Mail. In some cases, flight tickets may be sent 2 days prior to departure.

Documents depend on country to which you are applying Visa. Get in touch with our travel consultant for more details.

After Booking, your travel file is handed over to our Operation’s team, which make all the bookings on your behalf. You can either contact our Travel Consultant or Operation’s team for any post-booking queries.

For amendments, contact our operations team. All the amendments will be entertained only in writing through e-mail. Please check with operations team on amendment charges.

We do understand that sometime plan changes. You can contact our operation’s team to cancel the booking. All the cancellation requests shall be in writing through e-mail. Cancellations would be made as per the cancellation policy.

We are a registered Travel Management company headquartered at Delhi, India. We are associated with various reputed Travel Forums in India including ADTOI. We are also registered with Ministry of Tourism, Government of India. All these associations certify our Authenticity. All the transactions with us are done on Company’s bank account. So the transactions are safe with us. You will get receipts of all the payments made to us. We have long list of satisfied customers across India, who have trusted us in making their booking. If you have any apprehensions on our services, you can call us at +91-11-49510000. We will try our best to clear all your doubts & apprehensions.

We are sure that we can beat any quotation in the market. We have made good relationship with destination management companies & hotel consolidators in different countries and in India, which ensures that we always get best price for holiday packages. We are not a reseller. We do not sell other agent’s Holiday Packages. If you find cheaper holiday package than what is quoted by our travel consultant. Send us the source of quotation (if available online)/quotation mail from other travel agent. We will provide you the better priced holiday package. Check Out our Cheapest Price Guarantee.

We provide end to end travel services. We offer Air Tickets, Hotel Booking, International Holiday Packages, Domestic Tour Packages, Visa Assistance, Travel Insurance & International SIM Cards. We also offer travel management services for corporates & SMEs. We provide travel consultancy services for Schools, NGOs & societies.

You can make the booking Online through our Portal, www.packngo.in or offline by calling us at 1800-103-7225 (toll free in India)/ +91-11-49510000 (standard call charges apply). Sales team is available from Monday to Saturday (10:30 AM to 7:00 PM IST)

Payment can be made by Credit/Debit Card (Online), Internet Banking, Cash/Cheque Deposit in our bank account. We also offer Cash/Cheque collection from Home at select cities in India. For Details, contact Customer care or our travel consultant.

Travel Destination depends on budget, travel theme & season. If you haven’t decided the destination yet, then talk to our friendly travel consultant. We will suggest you a destination.

Most of the Holiday packages published on our website can be customized. To customize the package, submit the enquiry form with your exact requirement on our website, you will receive call back within 24 hours. You can also call our travel consultant. We would be happy to customize your holiday package.

We are headquartered in Delhi (India) and have representations all over India through our agent & associate network, who work with us for their booking. Although all your transactions are secured with us, even then you feel that you would like to deal with our local representative; you can choose to do so. Contact our travel consultant to know more.